4.7 Official Receipts [Article 9.1 (h) of the Regulations]
N 35/2018 STA
4.7.1The official receipts must be given to customers for all types of transactions;
4.7.2The legal name of the Licensed Person, contact details (address, phone, email ID) of the branch that carries out the transaction, phone number for lodging customer complaints, website address (if any), etc. must be printed on all receipts;
4.7.3The below information must be printed on all transaction receipts at a minimum:
a)The date and time (UAE local time) of the transaction;
b)Product name (e.g.: Foreign currency buy or sell, outward remittance, inward remittance, WPS or the name of the special product or service, etc.);
c)Relevant customer information as per Paragraphs 16.8.5, 16.9.10, 16.10.3 or 16.11.5 of Chapter 16, whichever is applicable;
d)Foreign currency conversion rates against the local currency, if applicable;
e)Transaction fees or charges, if applicable;
f)The total value of the transaction in AED;
g)Where it is a remittance transaction, the beneficiary details such as name of the beneficiary, beneficiary bank account details (account number and branch name) where applicable, destination country; and
h)Where it is a remittance transaction, the name of the correspondent bank/correspondent financial institution/exchange house or the name of the instant money transfer service provider through which the remittance is routed.
4.7.4The terms and conditions related to the following must be printed on all receipts at a minimum:
a)Cancellation and refund of the transaction including related charges and conversion rates applicable for the same;
b)Charges and conversion rates that will be applied for amendments or re-issuance of money transfers;
c)Back-end charges or any other bank charges at foreign correspondent banks for money transfers must be disclosed if it is deducted from the amount payable to the beneficiary; and
d)Maximum period available for a customer to lodge a complaint from the date of transaction.