Skip to main content
Entire section Custom print Text Only Rich Text Print

16.9 Customer Due Diligence (CDD) for Natural Persons

N 35/2018 STA
  1. 16.9.1The Customer Due Diligence (CDD) process, in accordance with Paragraphs 16.9.2 to 16.9.11 of this Chapter, must be applied for a natural person who carries out the following transactions:
    1. a)Foreign currency exchange transactions, either one off or multiple in ninety (90) calendar days, of value between AED 36,000 and AED 99,999.75; and
    2. b)Money transfers, whether inward or outward, of value between AED 1 and AED 74,999.75.
  2. 16.9.2Customer Due Diligence (CDD) is the process where additional information about the customer, who is a natural person, is collected via a customer onboarding process in accordance with Paragraph 16.9.3 of this Chapter;
  3. 16.9.3The Licensed Person must create a customer profile by recording the customer information in its Point of Sale system and then provide a permanent “Unique Identification Number (UIN)” to the customer. The customer must be allowed to carry out transactions at the branch(es) of the Licensed Person only by using the Unique Identification Number. The Licensed Person must also comply with Paragraph 16.13.12 of this Chapter at all times;
  4. 16.9.4The following customer information, at a minimum, must be captured in the Point of Sale system in addition to the verification of the original ID in accordance with Paragraph 16.8.3 of this Chapter:
    1. a)Full legal name;
    2. b)Residential status (whether UAE Resident or UAE Non-Resident);
    3. c)Address in the UAE (for UAE Residents);
    4. d)Temporary address in the UAE and the permanent address in the home country (for UAE Non-Residents);
    5. e)Mobile number;
    6. f)Email, if available;
    7. g)Date of Birth;
    8. h)Nationality;
    9. i)Country of Birth;
    10. j)ID type (whether Emirates ID or Passport or GCC national ID);
    11. k)ID number;
    12. l)ID place of issue;
    13. m)ID issue date;
    14. n)ID expiry date;
    15. o)Profession; and
    16. p)Expected annual activity (i.e. expected annual value and number of transactions for future transaction monitoring).
  5. 16.9.5Area or district, city, Emirate or state or province and country must be recorded in the Point of Sale system as part of the address. The Licensed Person is expected to record the P.O Box number, house number/name, apartment or room number, building number/name, street name in the system wherever practically possible;
  6. 16.9.6A copy of the ID must be retained from the original identification document which must be certified (i.e. certified copy) as “Original Sighted and Verified” under the signature of the employee who carries out the customer due diligence process;
  7. 16.9.7The UIN given to a customer by a Licensed Person must be unique in nature and the same UIN must not be assigned to more than one customer. The same customer must not be given more than one UIN by a Licensed Person. Appropriate validation rules must be implemented in the system to comply with this requirement;
  8. 16.9.8The customer profile must be reviewed and updated either annually or upon the expiry of the Identification Document whichever comes first. The original ID as per Paragraph 16.8.3 of this Chapter must be verified and its certified copy must be held in the records during the review of a customer profile;
  9. 16.9.9Information on the “source of funds” and “purpose of transaction” must be captured in the Point of Sale system for each transaction that undergoes the CDD process;
  10. 16.9.10The below customer information must be printed on the transaction receipt, at a minimum:
    1. a)Unique Identification Number (UIN) of the customer;
    2. b)Full legal name of the customer;
    3. c)Address in the UAE (required when the customer is a UAE Resident) - P.O Box number and street (if available), city, Emirate;
    4. d)Permanent address in the home country (required only when the customer is a UAE NonResident) - P.O Box number and street (if available), city, state or province, country;
    5. e)Mobile number;
    6. f)Nationality;
    7. g)ID type (whether Emirates ID or Passport or GCC national ID);
    8. h)ID number;
    9. i)ID place of issue;
    10. j)ID issue date;
    11. k)Method of payment (whether cash or cheque, etc.);
    12. l)Source of funds;
    13. m)Purpose of transaction; and
    14. n)Beneficiary’s name and bank account details (wherever applicable).
  11. 16.9.11The receipt must be signed by the customer and must be retained in the records along with all KYC supporting documents in accordance with Paragraph 16.24 of this Chapter.