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8.1.5 General Provisions for Complaint Resolution

C 8/2020 STA Effective from 25/12/2020
  1. 8.1.5.1Recourse to a fair and efficient Complaint Resolution Mechanism must be made available by the Licensed Financial Institution free of cost to the Consumer to address Complaints that are not resolved. The Central Bank will supervise the fairness, effectiveness and efficiency of the Complaint Resolution Mechanism.