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8.2.3 Data Retention & Coverage

C 8/2020 STA Effective from 25/12/2020
  1. 8.2.3.1Licensed Financial Institutions must record and retain details of registered Complaints for a minimum period of 5 years from the date of resolution or closure, whichever is latest.
  2. 8.2.3.2The details to be retained must include, where applicable:
    1. a.The complainant's name;
    2. b.The substance of the Complaint;
    3. c.The root cause of the Complaint; and
    4. d.How the Complaint was resolved, and details of any redress offered by the Institution.
  3. 8.2.3.3Such Data maybe requested by the Central Bank at its discretion.