The Insurance Company shall have a point of sales in the Emirate where the Bank is marketing its insurance policies or shall have electronic services that enable customers to communicate with the company to receive their feedback, inquiries and complaints, within the following conditions:

1. Providing the service of communication with the company through telephone, website or through an electronic application that can be downloaded on smartphones.
2. Easiness to use website or application.
3. Responding to customer complaints and inquiries within one day.
4. The electronic services shall be in Arabic and at least one other language.
5. The company shall maintain a special record inside it showing the details of complaints, inquiries and the results.