Skip to main content Filing of Complaints
Article (7)
- The Defendant Company shall process claims in accordance with the Law and applicable legislations and the provisions of the Insurance Policies.
- If the Complainant has objection to the processing of application, it may file a complaint in writing to the Authority through the electronic system and all relevant documents and details shall be attached, including for example:
- The name, address, post office box and phone number of the Complainant.
- The addresses of electronic service of the Complainant, its legal representative or attorney.
- The subject matter of and requests in the complaint.
- The supporting documents to the complaint.
- Any other documents related to the complaint.
- The Authority requests clarifications from the Defendant through the electronic system, which clarifications shall be furnished within five working days.