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Article (17) Code of Conduct and Ethics

IA-BOD-RES 8/2011 Effective from 7/4/2011

The Insurance Agent shall comply with the code of conduct and ethics of the insurance agency profession represented in the following:

  1. Commitment to integrity, honesty and good conduct in all acts and deeds all the time;
     
  2. Identity himself/their selves to the insurance applicant and the Company, for which the Insurance Agent practices the insurance business;
     
  3. Provide the insurance applicant with advice and guidance with respect to insurance programs offered by the Company, for which the Insurance Agent practices the insurance business within the limits of authorities granted thereto, taking into consideration that offered insurance program is consistent with requirements and capabilities of the insurance applicant;
     
  4. Explain to the insurance applicant that the insurance applicant is responsible for providing all material data and information he/she/them required to disclose when completing the application for insurance or in any other document submitted by him/her/them. In addition, the Insurance Agent shall stress to the insurance applicant the importance of disclosure of material information when submitting the application for insurance or when signing the insurance contract and the consequences of concealing information or of providing false information, inaccurate data or information;
     
  5. Not to provide any incorrect or misleading information about the insurance cover proposed to the insurance applicant and provide all necessary information, which would give the insurance applicant the real image of the insurance cover applied for;
     
  6. Deal with all data provided thereto during the business thereof, whether by the Company, insurance applicant or insured with full caution and conservation. In addition, the Insurance Agent shall take the appropriate measures to maintain the confidentiality of the information and documents in his/its possession;
     
  7. Explain the basic conditions, exclusions, special conditions and restrictions of the insurance cover offered to the insurance applicant and ensure that the insurance applicant understood what he/she/it is about to be committed to;
     
  8. Provide assistance to the insured or insurance policy beneficiary in the settlement of claims with the Company, if necessary;
     
  9. Not to ask for or accept any commission or fee from the insurance applicant, insured, or beneficiary;
     
  10. Not to continue practicing the business as an Insurance Agent, if he/she becomes a chairman, board member, director general, director or an employee with an insurance Company;
     
  11. Neither to illegitimately influence the insurance applicant to accept the insurance program proposed by the Insurance Agent, nor to refer the insurance applicant to another Company through the Insurance Agent authorized for that company for purposes of receiving commission, nor to request an insured to terminate the insurance contract with another company in order to accept insurance program offered by him/her/them to receive the commission.