9.2.2 Customer Information
Effective from 13/7/2023(AML-CFT Law Articles 16.1(b); AML-CFT Decision Articles 24.2-4, 27.7, 28.1-2, 29.4, 37.1-3)
FIs are required to retain all customer records and documents obtained through the performance of CDD measures in relation to Business Relationships, including customers, Beneficial Owners, beneficiaries, or other controlling persons. Examples of such records include but are not limited to:
| • | Customer account information and files; |
| • | Customer correspondence (including email and fax correspondence), call reports or meeting minutes (including where applicable recordings, transcripts or logs of telephone or videophone calls); |
| • | Copies of personal identification documents, CDD (including EDD and SDD) forms, profiles and supporting documentation, and results of due diligence background searches, queries and investigations; |
| • | Customer risk assessment and classification records. |