Market Conduct & Consumer Protection
- Consumer Protection Regulation
- Introduction
- Objectives:
- Scope of Application
- Article 1: Definitions
- Article 2: Disclosure and Transparency
- Article 3: Institutional Oversight
- Article 4: Market Conduct
- Article 5: Business Conduct
- Article 6: Protection of Consumer Data and Assets
- Article 7: Responsible Financing Practice
- Article 8: Complaint Management and Complaint Resolution
- Article 9: Consumer Education and Awareness
- Article 10: Financial Inclusion
- Article 11: Shari’ah Compliance for Financial Services
- Article 12: Conflict with Other Regulation
- Article 13: Enforcement and Sanctions
- Article 14: Interpretation of Regulation
- Article 15: Publication and Effective Date
- Consumer Protection Standards
- Introduction
- Article 1: Definitions
- Article 2: Disclosure and Transparency
- Article 3: Institutional Oversight
- Article 4: Market Conduct
- Article 5: Business Conduct
- Article 6: Protection of Consumer Data and Assets
- Article 7: Responsible Financing Practice
- Article 8: Complaint Management and Complaint Resolution
- Article 9: Consumer Education and Awareness
- Article 10: Financial Inclusion
- Article 11: Shari’ah Compliance for Financial Services
- Annexure
- Small to Medium Sized Enterprises (SME) Market Conduct Regulation
- Introduction
- Objective
- Scope
- Article (1): Definitions
- Article 2: Disclosure and Transparency
- Article 3: Responsible Conduct
- Article 4: Responsible Financing Practice
- Article 5: Complaint Management and Resolution
- Article 6: Shari’ah Compliance
- Article 7: Interpretation of Regulation
- Article 8: Publication and Effective Date
- Acceptance of Public Subscription
- Approval for IPO Participation by Banks
- Establishment of an Ombudsman Unit for The United Arab Emirates Regulation
- Introduction
- Objectives
- Scope of Application
- Article 1: Definitions
- Article 2: Establishment of the Ombudsman Unit
- Article 3: Governance and Organizational Structure
- Article 4: Complaint Resolution
- Article 5: Oversight and Reporting
- Article 6: Funding
- Article 7: Information, Data and Confidentiality
- Article 8: Complaints against Ombudsman Unit
- Article 9: Changes to Complaints Resolution Process
- Article 10: Conflict with Other Regulations
- Article 11: Enforcement and Sanctions
- Article 12: Interpretation of this Regulation
- Article 13: Publication and Effective Date
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