Any interested party may file a grievance to the Insurance Authority Board of Directors against the decision of the administrative fine imposed by the Authority within a period not exceeding (15) days from the date of notification of the decision appealed against.
The grievance must be justified and contain all the reasons, justifications, documents and data supporting it at the time of submission.
The grievance application shall be submitted by the Director General to the Board at the closest session to be convened as from the date of grievance submission.
The Board shall study the submitted grievance and issues its decision either to reject the grievance, accept the grievance and amend the fine, or accept the grievance and cancel the fine within 60 days from the date of its submission.
The Authority shall notify the complainant of the Board’s decision and follows up on its implementation.