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Article (19)

IA-BOD-RES 33/2019 Effective from 15/7/2019

A register shall be maintained for the registration of disputes and the concluded settlement agreements or resolution decisions. Such register shall include:

  1. The number of application (complaint).
  2. Name of the Complainant or its legal representative, if any.
  3. Name of the Defendant(s) or its legal representative, if any.
  4. Subject matter and type of the dispute.
  5. The date of the complaint.
  6. The Committee to which the dispute is referred.
  7. The deferrals and their causes.
  8. The actions taken.
  9. The settlement agreement and its date.
  10. The dispute resolution decision and its date.