9.1 If the Board of the Ombudsman Unit proposes to make changes to the Complaints resolution process under this Regulation, it must ensure that a draft of the proposed amendment(s) to the Regulation is published on the website of the Central Bank for stakeholder consultation, which shall be accompanied by:

1. an explanation of the proposed changes to the process within the Regulation; and
    
2. a statement that representations about the proposals may be made to the Board of the Ombudsman Unit within a specified time
    

9.2 Any proposed amendments to the Regulation must be approved by the Board of Directors of the Central Bank, based on a recommendation of the Board of the Ombudsman Unit.

9.3 Immediately after approval of the amendments to the Regulation under 9.2, the Board of the Ombudsman Unit must arrange for them to be made available to the public.