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N 1158/2021

Maximum Limits for Fees and Commissions Charged on Retail Customer Service

No. ProductFeeCap (AED)
1Personal AccountsAccount closure fee100
2Personal AccountsAccount balance letter50
3Personal AccountsNo liability certificate60
4Personal AccountsRelease letter50
5Personal AccountsLiability letter issued to Gov't Departments/embassies60
6Personal AccountsLiability letter issued to financial institutions60
7Debit CardIssuing supplementary ATM Card25
8Debit CardReplacing Secret Pin Code25
9Debit CardReplacing lost or stolen ATM card25
10Debit CardOwn ATM fees0
11Debit CardFees for using other bank's ATM2
12Debit CardCopy of sales slip25
13Consumer Loans/FinancingDelayed payment penal interest chargesMax 200
14Consumer Loans/FinancingEarly settlement from other bank loans1% Max 10,000
15Consumer Loans/FinancingFinal settlement from other sources/EOSB1% Max 10,000
16Consumer Loans/FinancingPartial payment1% Max 10,000
17Consumer Loans/FinancingRevolving overdraft fees200
18Consumer Loans/FinancingLoan Cancellation Fee100
19Consumer Loans/FinancingOther (loan copy, issuing redemption statements, audit confirmation25
20Car Loans/FinancingEarly settlement1% outstanding
21Car Loans/FinancingNOC to Traffic Department0
22Car Loans/FinancingAdvance payment of instalment1% of instalment
23Car Loans/FinancingLate payment penal chargesMax 500
24Car Loans/FinancingIssuance of liability letter to other banks60
25Car Loans/FinancingCancellation fee100
26RemittanceSwift copy charges15
27RemittanceDemand draft/pay order issuance/cancellation75
28Customer Term DepositsAccount closure fees-terms depositsCost (max 2%)
29Credit CardsCard replacement fee75
30Credit CardsLiability/no liability letter50
31Credit CardsDuplicate statement45
32Credit CardsCopy of sales voucher65
33Credit CardsLate payment feesMax 230
34Home Loans/FinancingLate payment feesMax 700
35Home Loans/FinancingEarly settlement feesMax 1% of outstanding balance or 10,000, whichever is less
36Home Loans/FinancingIssuance of liability letter85
37Home Loans/FinancingOther certificate75
38Home Loans/FinancingNon-standard statement production/copy of original documentation100
39Home Loans/FinancingProperty swaps administration feeMax 1320 (valuation included)
40Home Loans/FinancingIssuance of NOC150
41Home Loans/FinancingPartial Settlement ChargesMax 1% of outstanding balance or 10,000, whichever is less
42Home Loans/FinancingClearance letter95
43Home Loans/FinancingRequest of other letters90